Refund policy

Return and Refund Policy

We have a 14-day change-of-mind return policy, which means you have 14 days after receiving your item to request a return.

This policy is in addition to your rights under the Australian Consumer Law.

Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must:

• Be unused and in the same condition in which it was received
• Be unopened, unaltered and undamaged
• Be returned in its original packaging
• Include proof of purchase

To request a return, contact us at info@matchreadytennis.com.au.

If your return is accepted, we will provide instructions on how and where to send your item. Products returned without prior approval may not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. Original standard or express shipping charges are not refundable.

Non-Returnable Change-of-Mind Items

We do not accept change-of-mind returns for:

• Racquets that have been strung, used or otherwise customised
• String that has been cut from a reel
• Opened string reels, grips or accessories
• Products showing signs of use, wear, damage or alteration
• Gift cards
• Clearance or sale items

These exclusions do not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Racquet Stringing and Custom Orders

Please carefully confirm your selected racquet, grip size, string, gauge and tension before placing your order.

Once stringing or customisation work has commenced, the order cannot be cancelled or returned because of a change of mind.

If we make an error with your selected setup or the service does not meet an applicable consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if it is damaged, defective or incorrect.

Please include your order number, a description of the issue and clear photographs where possible.

Where a product or service does not meet a consumer guarantee, we will provide a repair, replacement, refund or other appropriate remedy in accordance with the Australian Consumer Law.

Exchanges

The fastest way to receive a different item is to request a return for the original item. Once the return has been accepted, you can place a separate order for the replacement item.

Refunds

We will notify you once your return has been received and inspected and confirm whether the refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@matchreadytennis.com.au.

Order Cancellations

Please contact us immediately if you need to cancel an order.

Orders may be cancelled before dispatch and before any stringing or customisation work has commenced. Once an order has been dispatched or customised work has started, it cannot be cancelled because of a change of mind.

Contact

For return, refund or order enquiries, contact:

info@matchreadytennis.com.au
0421 599 998